Privacy Policy

Pink Taxi respects your privacy. This Privacy Policy explains how Pink Taxi collects, uses, shares, stores, and protects personal data when you use our website, mobile application, ride booking services, customer support channels, or related services.

Pink Taxi is a women-focused and family ride service operating in Greater Cairo. For privacy questions or requests, you can contact us at:

Email: info@pinktaxi.net
Phone/WhatsApp: +20 127 077 7760

1. Information We Collect

We may collect the following types of information:

Account and profile information:
Your name, phone number, email address, login details, saved addresses, language preference, and other information you provide when creating or managing an account.

Ride and booking information:
Pickup and drop-off locations, ride date and time, destination, route details, ride notes, passenger requirements, booking history, ride status, and customer support requests.

Location information:
With your permission, we may collect approximate or precise location data to help you set pickup/drop-off points, show nearby service availability, support ride tracking, improve safety, and operate the service. Location access may depend on your device settings and app permissions.

Payment information:
If online payment is available, payment details may be processed by secure third-party payment providers. Pink Taxi does not store full card numbers unless explicitly stated by the payment provider and permitted by law.

Device, app, and technical information:
IP address, device type, operating system, app version, browser type, crash logs, diagnostics, push notification token, and usage events needed to operate, secure, and improve the service.

Communications:
Messages, calls, WhatsApp requests, emails, feedback, complaints, and support conversations with Pink Taxi.

Captain/driver application information:
If you apply to become a captain, we may collect your name, phone number, vehicle details, license/identity documents where required, application status, and related screening information.

2. How We Use Information

We use personal data to:

• create and manage user accounts;
• process ride bookings and customer requests;
• connect passengers with captains where applicable;
• provide pickup, routing, support, and safety features;
• send booking confirmations, service updates, and support messages;
• process payments and prevent fraud;
• improve app performance, service quality, and customer experience;
• respond to complaints, incidents, and legal requests;
• comply with accounting, tax, safety, and regulatory obligations.

3. Sharing of Information

We may share limited personal data with:

• Pink Taxi captains or operations staff where needed to provide the ride;
• technology providers such as hosting, app infrastructure, maps, analytics, messaging, and customer support providers;
• payment processors if online payment is used;
• professional advisors, auditors, or legal representatives;
• government authorities, regulators, or law enforcement where required by law or necessary for safety.

We do not sell personal data. We do not share personal data with third parties for their independent advertising or marketing purposes.

4. Location Data

Location data is used to support ride booking, pickup/drop-off selection, routing, availability, safety, and service operations. You can control location permissions through your device settings. If you disable location access, some app features may not work correctly.

If background location is ever used for live ride tracking or safety features, the app will provide the required in-app permission notice and will only use it for the disclosed service purpose.

5. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including service delivery, customer support, safety, accounting, fraud prevention, dispute handling, and legal compliance.

Booking, payment, and support records may be retained where necessary for business, tax, legal, or safety reasons. When data is no longer needed, we delete it or anonymize it where practical.

6. Account Deletion and Data Requests

If the app allows account creation, you may request account deletion or personal data deletion by contacting:
info@pinktaxi.net

You may also contact us to request access, correction, or deletion of your personal data. We may need to verify your identity before processing your request. Some data may be retained when required for legal, tax, fraud prevention, dispute resolution, or safety reasons.

7. Security

We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no online service can guarantee complete security.

8. Children

Pink Taxi is not directed to children under 13. Children and minors should use the service only with a parent, guardian, or family member where applicable. We do not knowingly collect personal data from children under 13 without appropriate consent.

9. International Processing

Your information may be processed by service providers or systems located in Egypt or other countries where our technology providers operate. We take reasonable steps to protect personal data in accordance with applicable law.

10. Third-Party Services

The app or website may use third-party services such as maps, analytics, payment processing, hosting, communications, and app store services. These third parties may process data according to their own privacy policies and contractual obligations.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Continued use of the service after updates means the updated policy applies.

12. Contact Us

For privacy questions, data requests, or account deletion requests, contact:

Pink Taxi
Email: info@pinktaxi.net
Phone/WhatsApp: +20 127 077 7760
Website: https://pinktaxi.net