Privacy Policy

1. Who we are

Pink Taxi Egypt ("we", "us", "our") operates Egypt's women-only ride-hailing platform, including the Pink Taxi passenger app, the captain app, and this website. Our registered address is Cairo, Egypt. Contact us at info@pinktaxi.net.

2. Information we collect

We collect information you provide directly to us:

• Account information — name, mobile number, and email address when you register.
• Ride information — pickup and drop-off locations, trip history, and preferences.
• Payment information — payment method and transaction records (we do not store full card numbers).
• Communications — messages you send us via the app, WhatsApp, email, or contact forms.
• Captain applications — documents submitted during the captain onboarding process.

We also collect information automatically when you use our services:

• Location data — GPS data during active trips (with your permission).
• Device data — device type, operating system, and app version.
• Usage data — how you interact with the app and website.

3. How we use your information

• To provide, maintain, and improve our ride-hailing and recurring contract services.
• To match passengers with available female captains.
• To process payments and send receipts.
• To communicate with you about your rides, contracts, and account.
• To verify captain applications and ensure platform safety.
• To comply with applicable Egyptian law and regulatory requirements.
• To send service updates and, where you have consented, promotional communications.

4. Sharing your information

We do not sell your personal data. We share information only as follows:

• With your captain — limited trip details (your first name and pickup point) necessary to complete the ride.
• With service providers — third-party companies that help us operate (payment processors, mapping services, cloud infrastructure) under strict data processing agreements.
• For legal compliance — when required by Egyptian law, court order, or regulatory authority.
• With your consent — for any other purpose with your explicit permission.

5. Live trip sharing

When you share a live tracking link with a family member or friend, they can see your real-time location for the duration of the trip. You control who you share this link with. The link expires automatically when the trip ends.

6. Data security

We use industry-standard security measures to protect your personal data, including encryption in transit and at rest. No system is 100% secure; if you have concerns about your account security, contact us immediately at info@pinktaxi.net.

7. Data retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with our legal obligations. You may request deletion of your account and associated data at any time.

8. Your rights

Under applicable Egyptian privacy law, you have rights to access, correct, and request deletion of your personal data. To exercise these rights, Contact us at info@pinktaxi.net. We will respond within 30 days.

9. Children's privacy

Our services are not directed to children under 13. For school transport and family contracts, the account must be registered by a parent or legal guardian who accepts responsibility for the use of the service.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email. The "last updated" date at the top of this page reflects the most recent revision.

11. Contact us

For privacy-related questions or requests, contact our privacy team at info@pinktaxi.net or visit our contact page.